Cancellation & Refund Policy

Name: Visament
Brand: Visament
Rating: 4.7 (4132 reviews)

Effective Date: April 8, 2025

Cancellation Policy

At Visament.com, we strive to provide efficient visa, immigration, travel, and documentation assistance services. Customers may request cancellation of services subject to the following conditions:

1. Before Service Processing Begins

If a cancellation request is received before our team has initiated any work on the application or service request, the customer may be eligible for a refund after deducting applicable payment gateway charges, bank charges, and administrative fees.

2. After Service Processing Begins

Once our team has started reviewing documents, preparing applications, consulting with the customer, or initiating any service-related work, cancellation requests may not be eligible for a full refund. Partial refunds may be considered at the sole discretion of Visament based on the stage of service completion.

3. Government Fees and Third-Party Charges

Any government fees, embassy fees, consulate fees, courier charges, attestation fees, translation fees, or other third-party charges paid on behalf of the customer are non-refundable once submitted or incurred.

4. Customer-Initiated Delays

No refund shall be provided if the service is delayed, rejected, or impacted due to:

Incomplete documentation provided by the customer.
Incorrect information submitted by the customer.
Failure to respond to requests within the required timeframe.
Changes in travel plans or personal circumstances.

5. Visa Approval or Rejection

Visament provides professional assistance and documentation support. Visa approvals, rejections, processing times, and decisions remain solely at the discretion of the relevant government authorities, embassies, or consulates. Service fees paid to Visament are non-refundable in case of visa refusal, rejection, or delay by the concerned authority.

Refund Policy

1. Eligible Refund Requests

Refund requests must be submitted via email or through our customer support channels within 7 days of payment and before substantial service work has commenced.

2. Refund Processing

Approved refunds will be processed through the original payment method used during the transaction. Refund timelines:

UPI Payments: 3–7 business days
Credit/Debit Cards: 5–10 business days
Net Banking: 5–10 business days
Wallet Payments: 3–7 business days

Actual credit timelines may vary depending on the customer's bank or payment service provider.

3. Non-Refundable Amounts

The following charges are non-refundable:

Payment gateway convenience fees.
Bank transaction charges.
Government or embassy fees.
Courier and logistics charges.
Third-party service provider charges.
Services already delivered or substantially completed.

4. Failed or Duplicate Transactions

In case of a failed transaction where the amount has been debited but the service order was not created, customers should contact our support team. After verification, the amount will be refunded or adjusted against the service request.

Duplicate payments made due to technical issues will be refunded after verification.

5. Refund Approval

All refund requests are subject to review and approval by Visament. The company reserves the right to reject refund requests that do not comply with this policy.

Contact for Cancellation & Refund Requests

For cancellation or refund-related queries, please contact us at
Email: [email protected].

By making a payment through any payment method available on Visament.com, including UPI, credit/debit cards, net banking, wallets, or other domestic payment options, you acknowledge and agree to this Cancellation & Refund Policy.